Hotel Industry

                                                                Hotel  Industry

  • Hotel
  • Motels & Resorts
  • Restaurants
  • Fast Food outlets
  • Guest Houses

As pest management professional you should know and understand the laws and regulations affecting the hospitality industry present both opportunity and a challenge to the pest management professionals while soliciting the contract.

     A.Common Pests

     B. Inspect“ To be fully alert and conscious of your surroundings is the essence of inspection”.

Inspection is an information gathering an analysis technique that should at the minimum.

Answer the questions:

  • Which pest(s) are present?
  • Where are the pests located?
  • How did they enter the structure?
  • What conditions and practices conducive to infestation exist?
  • Are there any conditions that may affect the type of pest management program being prescribed?

    General Information                                                                                                               REMARKS

Type of Areas which may need service –

  1. Guest Receiving Lounge :
  2. Cafeteria / Coffee Shop :
  3. Restaurants (Specify names / Nos.) :
  4. Bars :
  5. Coffee Shop :
  6. Bakery & Confectionary / Shop :
  7. Banquet Hall (Specify names / Nos.) :
  8. Conference hall :
  9. Business Center :
  10. Kitchen (Specify names / Nos.) :
  11. Dish wash area :
  12. Grill and preparation table  :
  13. Butcher’s Room :
  14. Provision Store :
  15. Food trolleys :
  16. Onion / Potato storage containers :
  17. Liquor Store :
  18. Health Club :
  19. Laundry :
  20. Linen Room:
  21. Gift Shops::
  22. Vending Machines:
  23. Flower Shop:
  24. Pantries – Main & Floorwise:
  1. Lifts (No.) – Guest :

  Staff  :

  1. Linen Trolleys (no.):
  2. Stairways – Guest :

Staff  :

     Emergency :

  1. Eng. Section:
  2. A / C Plant Room :
  3. Type of A / C :                                                                                                                  Central / Spilt / Partial
  4. Locker Rooms :
  5. Staff Change Rooms :
  6. Toilets (No.) :
  7. Common Passages :
  8. Receiving area :
  9. Garbage Room :
  10. Shaft Doors (No.) :
  11. Cold storage :
  12. Drain Manholes (No.) :
  13. Terrace Garden :
  14. Music / T. V. Room :
  15. Office Section :
  16. House Keeping Area :
  17. Total no. of Guestroom :
  18. Garden :
  19. Swimming Pool :
  20. Poolside Cafeteria :
  21. Basements :
  22. Parking Area :
  23. Mattress and furniture storage area :


AREA AROUND HOTEL PREMISES                                                                                           REMARKS

  1. Is area clear of Weeds / Grasses?

Bushes etc. :

  1. Is water stagnation noticed :
  2. Check for rodent harborage & Burrows :
  1. Is there any plantation which may

Create any pest problem :

  1. Are there any vines/climbers in

contact with building structure :

  1. Observe installation of lights

which may attract nocturnal insects :

  1. Cracks / crevices / holes in

building pavement  :

  1. Rodent burrows in the garden area :
  2. Utility pipes on the external wall :
  3. The height of the boundary wall & surface :


            PEST PROOFING:                                                                                                                       REMARKS

  1. Are all doors rodent proof and closed tightly?
  2. Is there an automatic/double door system?
  3. Any light traps present near the entrance door?
  4. Check walls for cleanliness, dust, algae, and dampness
  5. Are there any holes/cracks/crevices on walls?
  6. A condition of window panels – Broken / Intact?
  7. Are exhaust fans openings covered with screen/mesh (14 X 14 SPSI)
  8. Are birds roosting / nesting on window ledges / other areas – droppings
  9. Presence of Air Curtains on receiving doors – Air flow angle
  10. Windows – broken/damaged glass panes


         GARBAGE:                                                                                                                                     REMARKS

  1. Location of garbage room/area
  2. Facility to wash out garbage containers
  3. Does such wash water drain into sewers or stagnate
  4. Is garbage picked up on a regular basis (specify frequency)
  5. Check dustbins in rooms for tight-fitting lids.
  6. Look for the presence of pest


RECEIVING AREAS:                                                                                                                            REMARKS

  1. Is the area around receiving doors clean?
  2. What is a frequency of cleaning receiving area?
  3. Is there any procedure for inspection of incoming materials?
  4. How are incoming materials stacked?

–           Against Walls

–           On pallets

–           On shelves, etc.

  1. How is unused packaging material disposed of?
  2. Check for light traps (E F K)
  3. Residues accumulation on floors/wall
  4. Presence of Air curtain on doors
  5. Check for trolley/storage area
  6. Tight fittings door with door closures
  7. Floor drains and its condition

          ROOF AREA                                                                                                                                REMARKS                                                                            

Check if there is any:

  1. Water stagnation
  2. Rodent activity
  3. Holes / Cracks / Crevices
  4. Bird nesting / roosting
  5. Cleanliness
  6. Pipe (Sewage) openings
  7. Cooling tower condition (mosquito breeding)
  8. Debris and scrap material
  9. Vegetation growth on wall/roof

      GENERAL MAINTENANCE:                                                                                                          REMARKS                                                              

  1. Floor condition / cleaning frequency
  2. Wall condition: moist walls/ fungus
  3. Water leakage/seepage
  4. Manhole chambers covers
  5. Floor drains covers
  6. Un-plastered wall surfaces
  7. A condition of tiles on the wall/floor

     C. Prescribe :

Determine what needs to be done by analyzing the information gathered from your inspection and choose your strategies and options.

When formulating a prescription for a pest problem, you must ask yourself. What do you want to achieve?

  • Get rid of the pest problem quickly (Flush out treatment – minimum a months time)
  • Protect the area from re-infestation (Proofing measures within a month time)
  • Identify adjacent areas/incoming materials/equipments/practices contributing re-infestation
  • Monitoring and trapping

     D. Treat :

Execute the treatment techniques properly. Treatment techniques are the actions taken to solve pest problems. They are options that focus on how the prescription will be implemented. Learning each technique will arm technicians with the important knowledge necessary to make informed decisions.

Crack & Crevice Treatment

The application of small amounts of insecticide into cracks and crevices in which insects hide or through which they may enter the building. Such openings commonly occur at expansion joints, between different elements of construction, and between equipment and floors. These openings may lead to voids such as hollow walls, equipment legs and bases, conduits, motor housing, junction, or switch boxes.

It is important to inject cracks in tile floors and walls adjacent to the dishwasher and floor drains, which are difficult harbourages to reach. In particular, large commercial dishwashers have pipes and support extending into the ceiling above the unit. German cockroaches can survive in harbourage area above suspended ceilings. Therefore any area adjacent to the dishwasher – such as cracks in walls or pipe collars around pipes penetrating walls should be treated.

Avoid Treatment

Application to enclosed spaces where insects may live, hide or travel. Void treatments flush insects from their harborage, repel insects from the void or impassable (exclusion); or kill insects present within the void space. Examples of voids include hollow walls, hollow doors, spaces within equipment housings, false flooring and suspended ceilings. Some cracks and crevices lead to voids, while others have open access points.

 Spot Treatment

Surface application to limited areas where insects are likely to be present, not exceeding two square feet in area. The goal is to control insects by exposing them to insecticide as they come in contact with treated surfaces. Applications are usually made along baseboards, foundations or on framing members where other application techniques are not practical.

ULV-Space Treatment

The goal of ULV space treatment is to kill or control exposed stages of flying insects or crawling insects by exposing them to small droplets of insecticide delivered and dispersed into the air.

Direct Contact Treatment

Application of a wet spray to exposed insects for the immediate kill. Some situations require quick kill to prevent insects such as bees and wasps from stinging people. Other situations involve insects found in complex environments (eg. inside machinery or piles of debris) that limit the usefulness of other techniques.

Perimeter Treatment

General broadcast application to exterior areas of structures. Adequate pesticide coverage in targeted areas and proper penetration to the substrates where pests live, feed and travel, may be an important consideration for successful perimeter treatment.


Baits may be placed in cracks/crevices and harbourages for cockroaches, along with insect foraging trails for ants.


Exclusion involves altering the environment so pests cannot get through. Chemical exclusion repels pests from the area and reduces the likelihood that pests will enter or harbour. Usually accomplished by making crack and crevice or void injection treatments with silica aerogel, or other material.


A technique of capturing pests as a means to identify, quantify or control adult stages of an infestation. The role of trapping can range widely from identifying insects present to measuring populations of insects or acting as a control mechanism.

  E. Communicate

Communication and education should be the verbal “transfer of value”. Since the customer’s perception of value is critical to customer retention, making sure that value is transferred to the customer during service is an important task for a successful pest management provider. The way we communicate and the messages being communicated are critical to success with every account.

F. Follow-Up

“TERMITERA” of Pest management is a process that requires careful and on-going documentation of findings, recommendations, actions and communications. Proper documentation protects us from liability, provides internal communication, acts as a quality assurance mechanism for the technician and his supervisor, and can be used to express value to the customer.

Documentation also provides structure for delivering a customer’s special need or request. Follow-up can also be looked at as action taken to integrate past services with present or future actions. It shows customers that you care and you are aware of the pest management process in place which gives them a sense of value for continued pest management service.